This Shipping Policy (the Policy) applies to all physical merchandise (Products) purchased through the STAGE online store (the Site).
By placing an order with STAGE Pty Ltd (STAGE, we, us, our), you agree to be bound by the terms of this Policy.
All Products are produced and fulfilled on a made-to-order basis through our fulfilment partner, Print Locker Pty Ltd (Print Locker).
Order Processing
All orders undergo a production period of 2–5 business days prior to dispatch.
Production times may vary during peak periods, holidays, and promotional events.
Shipping Timeframes
Shipping timeframes are estimates only and represent conservative upper-bound ranges:
(a) Australia: 7–15 business days
(b) United States & Canada: 10–20 business days
(c) Europe: 10–25 business days
(d) Rest of World: 15–30 business days
The delivery estimates in clause 3.1 do not account for customs processing, carrier delays, or other events outside our control.
STAGE does not guarantee delivery dates and is not liable for delays caused by third-party carriers.
Shipping Methods and Carriers
Orders are dispatched via Print Locker’s global logistics network using carriers such as Australia Post, USPS, DHL, Royal Mail, and other regional delivery services.
Carrier selection is determined by Print Locker and may vary by destination.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, VAT, import taxes, and other fees imposed by the destination country.
The customer is solely responsible for payment of all such duties and taxes.
STAGE is not liable for any delay or non-delivery resulting from customs processes.
Address Accuracy
Customers are responsible for providing accurate and complete delivery information.
STAGE is not liable for:
(a) deliveries made to incorrectly provided addresses; or
(b) delays or losses arising from incorrect or incomplete address information.
Where an order is returned to sender due to incorrect address details, a reshipping fee will apply before the order is resent.
Lost, Delayed, or Missing Parcels
If a parcel appears lost or undelivered, customers must notify STAGE via support@vinhgiang.com.
STAGE will liaise with Print Locker and the relevant carrier to investigate.
Once an item has been passed to the carrier, STAGE is not responsible for delivery performance.
Return-to-Sender Parcels
Undeliverable parcels will be returned to Print Locker’s Australian or United States return address.
A reshipping fee applies for re-delivery requests.
Tracking Information
Tracking numbers will be provided where available; however, tracking availability may vary between regions and carriers.
Governing Law
This Policy is governed by the laws of South Australia, Australia.
